Skip to content
AU21 Guide – home

Questions

AU21 Questions Answered

Short, direct answers to the questions people ask about AU21, grouped by topic – each linking to the guide that goes deeper.

Reviewed Independent guide18+ · Australia

AU21 basics

What is AU21?

AU21 is an Australia-focused online gaming platform for adults 18+, offering online pokies, slots, live dealer games and sports. Its rewards include Lucky Spin, a 70% Pokies Welcome Bonus, two AUD 19 offers, daily and weekly rebates, an eight-level VIP Program and an AUD 6.88 App Bonus.

Read the full AU21 guide →

What rewards does AU21 advertise?

Lucky Spin & Win, a 70% Pokies Welcome Bonus, New Register Free AUD 19, Weekly Welcome Back AUD 19, Daily Deposit Free of up to AUD 999, an AUD 6.88 App Bonus, four rebates (3%, 2%, 3% and a 5% Weekly Commission) and a VIP Program with eight levels.

Every reward at a glance →

Who can use AU21?

Adults only – AU21 is for people aged 18 and over.

Is this the official AU21 website?

No. This is an independent guide to AU21. Registration, payments and the current rules are on the official AU21 site.

About this guide →

What games does AU21 have?

AU21 offers online pokies, slots, live dealer games and sports.

Does AU21 have customer support?

Yes. AU21 offers 24/7 live chat.

How current is this guide?

The facts in this guide were last reviewed on 17 October 2026. Rewards can change, so check the official site before taking part.

The full AU21 guide →

Lucky Spin

What is AU21 Lucky Spin?

AU21’s spin-and-win feature (“Spin and win rewards”). It has its own page with a Remaining Spins counter, 10 / 50 / 100 Spins options, a Login to Spin button and a Winning History.

Does AU21 Lucky Spin require a login?

Yes. The Lucky Spin page asks you to log in before spinning.

What are Remaining Spins at AU21?

A counter of the spins available to your account. Before you log in it reads 0.

What do AU21’s 10, 50 and 100 Spins mean?

They are options on the Lucky Spin page for how many spins to use. They are not packages or free-spin offers in themselves.

Are AU21’s 10, 50 and 100 Spins free?

Do not read them that way. They choose how many of your Remaining Spins to use; how spins are earned is set in AU21’s Lucky Spin rules.

Does AU21 Lucky Spin guarantee a prize?

No. AU21’s Lucky Spin artwork includes “TRY AGAIN” among its examples, alongside prizes such as FREE AUD 8 and FREE AUD 388.

Is the AUD 388 Lucky Spin prize guaranteed?

No. FREE AUD 388 is one of the example outcomes on AU21’s Lucky Spin artwork – an example, not a promised result.

What is Winning History on AU21 Lucky Spin?

A record of your own Lucky Spin results. It starts empty and fills as you spin – it is not a guide to what spins typically pay.

Lucky Spin explained →

Welcome Bonus & new players

Which AU21 offers are aimed at new players?

By name, two: the 70% Pokies Welcome Bonus and New Register Free AUD 19. Their rules set exactly who qualifies.

Does AU21 have a 70% Welcome Bonus?

Yes – a 70% Pokies Welcome Bonus. Its rules set the qualifying deposit, the maximum bonus and the turnover.

Is the AU21 70% bonus only for pokies?

It is called the Pokies Welcome Bonus, so read it as a pokies offer – do not assume it covers live dealer games or sports.

What is AU21 New Register Free AUD 19?

An AUD 19 reward AU21 lists for new registrations. Its rules set how it is credited and used.

Is AU21 New Register Free a no-deposit bonus?

AU21 calls it New Register Free, not a no-deposit bonus. Check its rules for any deposit, turnover or withdrawal conditions.

Bonuses explained →

Daily rewards

Does AU21 give AUD 999 every day?

No. The Daily Deposit promotion advertises free rewards of up to AUD 999 – a maximum, not a daily payment.

What is the AU21 deposit ladder?

A table on AU21’s promotion page listing free amounts by deposit count – for example “1st Deposit 10 Free – AUD 2” up to “10th Deposit 100 Free – AUD 100”.

The deposit ladder explained →

What is the AU21 Daily Rebate?

Two daily rebates: a 3% Daily Loss Rebate on net daily losses, and a 2% Daily Rollover Rebate on total wagering turnover.

Does AU21 3% + 2% mean a 5% rebate?

No. The 3% is applied to net daily losses and the 2% to total turnover – two different amounts. Work each out separately; the percentages do not add up to one 5% rebate.

Rebates explained →

Weekly rewards

Does every AU21 member receive AUD 19 every week?

Do not assume so. Weekly Welcome Back is listed at AUD 19, and its rules decide who counts as “welcome back”.

Weekly Welcome Back explained →

What is the AU21 Weekly Loss Rebate?

A 3% rebate on net losses over the full weekly settlement period.

What is the AU21 Weekly Commission?

A 5% Weekly Commission Rebate that applies only to eligible accounts, as determined by AU21’s criteria.

Which AU21 game results count towards rebates?

Only confirmed and settled game results, based on verified wagering activity recorded in AU21’s system.

Weekly rebates explained →

VIP

Does AU21 have a VIP Program?

Yes – eight levels, from Rookie to Immortal.

What are the AU21 VIP levels?

Rookie (AUD 10), Pro (AUD 800), Gold (AUD 5,000), Platinum (AUD 10,000), Diamond (AUD 30,000), Prestige (AUD 60,000), VIP Royale (AUD 100,000) and Immortal (AUD 250,000).

How do you reach an AU21 VIP level?

Through total accumulated deposits. Each level has a target, from AUD 10 for Rookie to AUD 250,000 for Immortal.

Can AU21 VIP bonuses be used on live games?

The VIP terms say the promotion applies to free bonus slot games only.

Do AU21 VIP bonuses have turnover?

Yes. The VIP terms say all bonuses are subject to each bonus’s turnover requirement and to minimum and maximum withdrawal limits.

VIP Program explained →

App Bonus & PWA

Does AU21 have a PWA?

Yes. AU21 offers a PWA app for exclusive invited-only promos, new game launch announcements and maintenance updates.

Is the AU21 PWA a native app?

It is a PWA – a web app you add to your home screen from the browser, rather than a download from Google Play or the App Store.

What is the AU21 App Bonus?

An AUD 6.88 bonus AU21 lists under the name App Bonus.

Does installing the AU21 PWA guarantee AUD 6.88?

Do not assume so. The PWA and the AUD 6.88 App Bonus are listed separately – the App Bonus rules confirm what qualifies.

PWA & App Bonus →

Payments

What is the minimum deposit at AU21?

The minimum deposit at AU21 is AUD 5, and the minimum withdrawal is AUD 30.

What payment methods does AU21 accept?

AU21 lists Visa, Mastercard, NAB, Westpac, USDT, TRON, BNB Smart Chain, Bitcoin, Apple Pay and Google Pay.

Payments in the full guide →